Privacy Policy

Welcome to the edyn.care website Privacy Policy. Before using our website and services, please read this policy carefully. If you have any questions relating to this Privacy Policy, please contact us at:

Email: hello@edyn.care
Phone: 020 3970 9900

Age Abode Limited (company number 10713673), trading as edyn.care ("edyn.care", "we", "us", or "our"), operates the website www.edyn.care and provides care-related services throughout England.

For the purposes of the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and where applicable the Privacy and Electronic Communications Regulations ("PECR"), Age Abode Limited is the data controller responsible for your personal data.

We are committed to protecting your privacy and handling your personal data transparently, securely, and lawfully.

Contact Information

Age Abode Limited (trading as edyn.care)
Shoreditch Exchange
Senna Building
Gorsuch Place
London
E2 8JF

Email: hello@edyn.care
Phone: 020 3970 9900

We have appointed an individual responsible for overseeing data protection and privacy matters within the business.

If you have any questions regarding this Privacy Policy or your data protection rights, please contact us using the details above.

Information We Collect

In order to provide our services, we may collect and process the following categories of personal data.

For Clients

Personal Information

We may collect:

• name
• gender
• date of birth
• nationality
• preferences and interests
• details about the home environment
• pets
• transportation preferences
• smoking preferences
• emergency contact information
• health and care-related information relevant to providing care services

Contact Information

We may collect:

• email address
• telephone number
• residential address
• house access instructions

Financial Information

We may collect:

• billing information
• payment details
• bank or card details where necessary for payment processing

Care and Health Information

Where necessary to provide care services, we may process:

• medical conditions
• medication information
• mobility information
• care requirements
• risk assessments
• healthcare professional information

This information is considered special category personal data under UK GDPR and is processed only where lawful and necessary.

Device and Technical Information

We may collect:

• IP address
• browser type
• device identifiers
• operating system
• website usage data
• cookies and analytics information

For Carers and Applicants

Personal Information

We may collect:

• name
• gender
• date of birth
• professional history
• qualifications
• work preferences
• nationality
• right to work documentation
• emergency contacts

Recruitment and Vetting Information

We may collect:

• DBS information
• identity verification information
• references
• employment history
• training records
• compliance documentation

Financial Information

We may collect:

• bank details
• payment information
• invoice information

Device and Usage Information

We may collect:

• location data
• check-in/check-out information
• device identifiers
• app usage information

Information Automatically Collected

When you use our website or services, we may automatically collect:

• IP address
• browser type
• operating system
• referring URLs
• pages viewed
• session duration
• device information
• cookie information

How We Collect Your Data

We collect data through:

• direct interactions
• telephone calls
• website forms
• email correspondence
• onboarding processes
• third-party providers
• automated technologies such as cookies and analytics tools

Lawful Basis for Processing

We only process personal data where lawful under UK GDPR.

The lawful bases we rely upon include:

• performance of a contract
• compliance with legal obligations
• legitimate interests
• consent
• protection of vital interests

Where we process special category health data, we may rely on:

• explicit consent
• Article 9(2)(h) UK GDPR for the provision of health or social care and the management of health and social care systems and services
• safeguarding obligations
• employment and social protection law obligations where applicable

How We Use Your Information

We may use your information to:

• provide care services
• match clients with carers
• manage customer relationships
• process payments
• conduct recruitment and compliance checks
• improve our services
• maintain platform security
• communicate with you
• comply with legal obligations
• prevent fraud
• manage complaints and safeguarding concerns

We may process and disclose personal data where necessary to protect individuals from harm, support safeguarding obligations, or comply with legal and regulatory duties.

Artificial Intelligence ("AI") and Automated Tools

We may use AI-assisted software tools, including services provided by OpenAI, to support:

• administrative efficiency
• communication drafting
• operational processes
• recruitment support
• internal documentation
• service improvement

These systems operate under human oversight and are subject to contractual, technical, and organisational safeguards designed to protect personal data.

We do not use AI systems to make fully automated decisions about individuals without meaningful human involvement.

AI-assisted systems are not used as a substitute for professional judgement, clinical decision-making, safeguarding assessments, or regulated care responsibilities.

We do not intentionally use identifiable client health data to train public AI models.

Users and staff are instructed not to input confidential health records, safeguarding information, or other sensitive personal data into AI systems unless the system has been formally approved for that purpose and appropriate safeguards are in place.

Marketing Communications

Where required by law, we will obtain your consent before sending marketing communications.

You may opt out of marketing communications at any time by:

• clicking the unsubscribe link in emails
• contacting us directly

Service-related communications may still be sent where necessary.

Verification Checks

We may conduct checks on carers and applicants including:

• Enhanced DBS checks
• identity verification
• right to work checks
• employment history checks
• reference checks
• professional qualification verification

These checks may be carried out using approved third-party providers.

Applicant information may be retained for a reasonable period following recruitment processes unless otherwise required by law or withdrawn by the applicant.

Location Data

Where carers use our platform or mobile applications, we may process location data for:

• attendance verification
• mileage tracking
• operational monitoring
• safeguarding purposes

You may disable location permissions on your device; however, this may limit certain platform functionality.

Data Sharing

We may share personal data with trusted third-party service providers where necessary for the operation of our business and the delivery of our services.

These may include providers relating to:

• cloud hosting and infrastructure services, including Amazon Web Services ("AWS")
• payment processing and financial services providers, including Stripe
• communications, email delivery and customer engagement platforms, including SendGrid and automation providers
• analytics and website performance providers, including Google Analytics and related Google services
• AI-assisted software and operational tools, including OpenAI
• recruitment and job advertising platforms, including Indeed
• recruitment and compliance providers
• IT support and software providers
• professional advisers
• regulators, government authorities, law enforcement agencies, and safeguarding bodies where legally required

We require all third-party providers to:

• process personal data lawfully and securely
• act only on our instructions where applicable
• implement appropriate technical and organisational security measures
• comply with applicable UK data protection laws

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including International Data Transfer Agreements ("IDTAs"), Standard Contractual Clauses ("SCCs"), adequacy decisions, or equivalent lawful transfer mechanisms.

We do not sell personal data to third parties.

International Transfers

Some third-party providers may process personal data outside the United Kingdom.

Where international transfers occur, we ensure appropriate safeguards are in place, including:

• adequacy regulations
• International Data Transfer Agreements ("IDTAs")
• Standard Contractual Clauses ("SCCs")
• contractual and technical safeguards

Data Retention

We retain personal data only for as long as necessary for:

• providing services
• legal and regulatory obligations
• safeguarding requirements
• dispute resolution
• accounting and tax obligations

Retention periods may vary depending on the type of data and legal requirements.

Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

• encryption
• access controls
• secure hosting
• staff confidentiality obligations
• monitoring and security controls
• staff training
• breach response procedures

In the event of a personal data breach, we will take appropriate steps to investigate, mitigate, and where legally required, notify affected individuals and relevant regulators.

Vulnerable Individuals

We recognise that some individuals receiving services may be vulnerable adults. We take additional care to ensure personal data relating to vulnerable individuals is handled appropriately, securely, and in accordance with applicable legal and safeguarding obligations.

Change of Business Ownership and Control

Age Abode Limited may, from time to time, expand or reduce its business operations and this may involve the sale, transfer, merger, restructuring, or other change of control of all or part of the business.

In the unlikely event of such a transaction, personal data may be disclosed to prospective purchasers, advisers, or counterparties under appropriate confidentiality arrangements and may be transferred as part of the transaction where lawful and necessary.

Any such transfer of personal data will continue to be subject to this Privacy Policy and applicable UK data protection laws.

Cookies

We use cookies and similar technologies on our website to:

• ensure the website functions correctly
• improve website performance and security
• understand how visitors use our website
• personalise user experience
• support analytics and marketing activities where consent has been provided

We use a cookie consent management platform provided by Cookiebot by Usercentrics to manage cookie preferences and consent.

Non-essential cookies, including analytics, functionality and advertising cookies, are only placed on your device where you have provided your consent.

You can manage or withdraw your cookie preferences at any time through our cookie settings tool available on our website.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function efficiently, improve user experience, and provide information about how the website is used.

Cookies may be:

• session cookies, which expire when you close your browser
• persistent cookies, which remain on your device until deleted or expired

Types of Cookies We Use

Necessary Cookies

These cookies are essential for the operation, security and core functionality of our website. The website cannot function properly without these cookies.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting information such as pages visited, time spent on the site, and technical performance data. This helps us improve the functionality and performance of our website.

Functionality Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personalised features.

Marketing and Targeting Cookies

These cookies may be used to deliver relevant advertising, measure marketing effectiveness, and understand browsing behaviour across websites.

These cookies are only used where you have provided consent.

Managing Cookies

You can:

• accept or reject non-essential cookies through our cookie banner
• change your cookie preferences at any time through our cookie settings tool
• manage cookies through your browser settings

Please note that disabling certain cookies may affect website functionality and user experience.

Third-Party Cookies

Some cookies may be placed by third-party services that appear on our website, including analytics and advertising providers. These third parties may process information in accordance with their own privacy policies.

Further Information

Further details about the specific cookies used on our website, including cookie duration and providers, are available through our cookie consent management platform.

Your Rights

Under UK GDPR, you have rights including:

• the right to access your personal data
• the right to correct inaccurate data
• the right to erasure
• the right to restrict processing
• the right to object
• the right to data portability
• the right to withdraw consent
• rights relating to automated decision-making

To exercise your rights, contact us at hello@edyn.care.

You also have the right to complain to the Information Commissioner's Office ("ICO"): https://ico.org.uk

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy and Cookie Policy from time to time to reflect changes in legal requirements, technology, our services, or the way we process personal data and use cookies.

Updated versions will be published on our website with the revised "Last updated" date. Where changes are material, we may notify you directly by email, website notice, or other appropriate communication methods.

We encourage users to review this policy periodically to stay informed about how we protect and process personal data and manage cookie preferences.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

Email: hello@edyn.care
Phone: 020 3970 9900

Age Abode Limited
Shoreditch Exchange
Senna Building
Gorsuch Place
London
E2 8JF