Privacy
8th June 2018
Welcome to the edyn.care website Privacy Policy. Before you use our website and service, please ensure you read this carefully. If you have any questions relating to this policy please contact our customer service team by email at hello @edyn.care or by phone on 020 3970 9900.
Age Abode limited, company number 10713673, (operating as edyn.care) (edyn.care, we, us or our) provides the services offered on the website www.edyn.care.
For the purposes of the Data Protection Act 1998 and General Data Protection (Regulation), coming into effect on the 25th of May 2018, we are the data controller.
We are committed to safeguarding the privacy of our website visitors. By publishing this policy, we wim to make it easy for our users, customers and the public to understand what data we collect and story, why we do so, how we receive and/or obtain that information, and the rights you have with respect to your data in our possession.
Contact information
Age Abode Limited (Operating as edyn.care) is a company with registered offices at 30 City Road, London, EC1Y 2AB.
Email: hello @edyn.care Phone: 020 3970 9900.
What information we collect
In order for us to provide our service it is necessary for us to collect data. This information allows us to identify who you are for the purposes of our business, share data when ask of us, contact you in the ordinary course of business. Without limitation, they type of information we may collect is:
For Clients: We may collect and process the following data, which includes personal Data, from you:
Personal information. We may collect personal details such as your name, gender, date of birth, profession, nationality, preferences and interests, pets at home, footwear allowed in the home, transportation preferences, smoking, emergency information.
Contact information. We may collect information such as your email address, mobile and or/landline telephone number, residential address, house entry instructions
Financial information. We may collect financial information related to you about such as credit/card numbers.
Statistical information. We may collect information about your online and offline preferences, habits, movements, trends, decisions, association, memberships, finances, purchases and other information for statistical purposes.
Device information. We collect device specific information, such as the hardware model, operating system version, advertising identifier, unique application identifiers, browser type , language, wireless network, and mobile network information (including the mobile phone number); any
Information you send us. We may collect any personal correspondence that you send us, or that is sent to us bother others (such as background verification companies) about your activities, including activities with our third-party partners.
For Carers: We may collect and process the following data, which includes personal Data, from you:
Personal information. We may collect personal details such as your name, gender, date of birth, profession, professional history, experience, qualifications, nationality, preferences and interests, pets, transportation preferences, smoking, emergency information, types of services you offer, geographic areas for work, preferred working times, your insurance cover, details of your right to work in the UK;
Contact information. We may collect information such as your email address, mobile and or/landline telephone number, residential address;
Financial information. We may collect financial information related to you about such as bank details;
Statistical information. We may collect information about your online and offline preferences, checkin and checkout information indicating arrival and departure from visits, habits, movements, trends, decisions, association, memberships, finances, purchases and other information for statistical purposes;
Device information. We collect device specific information, such as the hardware model, operating system version, advertising identifier, unique application identifiers, browser type , language, wireless network, and mobile network information (including the mobile phone number); and
Information you send us. We may collect any personal correspondence that you send us, or that is sent to us other others (such as background verification companies) about your activities, including activities with our third-party partners.
Information automatically collected
IP address; Geographical location; Web browser type; Operating system; Referral source; Length of visit, page views, website navigation and site you exit to.
Before you disclose to us the personal information of another individual, you must obtain that individual’s consent to both the disclosure and the processing of that personal information in accordance with the terms of the Policy.
Where we need to collect personal data by law, or under the terms of contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel the service your have with us but we will notify you if this is the case at the time.
How is you personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your personal data by filling in forms or corresponding with us by post, phone, email or otherwise.
Automated technologies or interaction. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies. Please find our cookie policy below.
Third parties or publicly available sources. We may receive personal data about you from various third parties.
We use this information to:
Any or all of the above Data may be required by use from time to time in order to provide you with the best possible service and experience. For the purpose of the Data Protection Act 1998, Age Abode Limited is the “data controller” and is responsible for your personal data. We will only use your personal data when the law allows us to. Most commonly, we may use your personal information for the following reasons:
| What we use your personal data for | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| Provide the customer with care services | Personal, contact, financial, statistical information, device | Perform the agreement we have with you (or take steps needed at your request prior to entering in a agreement with you) |
| Maintain customer relationships | Personal, contact | Perform the agreement we have with you (or take steps needed at your request prior to entering in a agreement with you) |
| Connect a customer with a carer | Personal | Perform the agreement we have with you (or take steps needed at your request prior to entering in a agreement with you). Where we need to use or share your sensitive personal data to connect you with a carer, this will be done only with your permission |
| Communicate our marketing communications, newsletters and promotions | Statistical, device | With your consent |
| Improvements of our products and services | Personal, contact, financial, statistical information, device | This is within our legitimate business interests to perform |
| Protect against fraud and keep website secure | Financial, statistical information, device | Perform the agreement we have with you (or take steps needed at your request prior to entering in a agreement with you) |
| Marketing and site metrics performance | Personal, contact, device | With your consent |
| Email marketing | Personal, contact, device | With your consent |
| Payments for services, including invoices and collecting payments | Personal, contact, financial, statistical information, device | Perform the agreement we have with you (or take steps needed at your request prior to entering in a agreement with you) |
| Accounting purposes | Personal, contact, financial, statistical information, device | Perform the agreement we have with you (or take steps needed at your request prior to entering in a agreement with you) |
| Communicate with potential and existing customers for marketing purposes | Personal, contact, device | With your consent |
| Verification checks | Personal, contact | With your consent |
You can tell use not to contact you with marketing information regarding our products and services, either at the point such information is collected on the Site (by checking or unchecking (as directed) the relevant box) or, where you do not wish to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the Contacting us details at the end this Privacy Policy.
Please note that where you opt-out of receiving marketing communications from us, we may still send you service communications about your use of the Site and the related services you have requested from us.
Retention of Data
We will retain your personal Data for a period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use of disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
The data that we collect from you will be stored in the European Economic Area (EEA), but may be transferred to, and stored at, a destination outside the EEA, with and by third parties.
By consenting to our Privacy Policy, you agree to this transfer, storing or processing.
Third party websites and services
We may, from time to time, employ the services of other Third-parties for dealing with certain processes necessary for the operation of the Website. We will only share information with Third-party websites to the extent necessary required by them to perform the services that we request. Any use for other purposes is strictly prohibited.
We will not, without your expressed consent, provide your personal information to any Third-parties for the purpose of direct marketing.
We require third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Verification checks
Age Abode limited may perform the following checks about carers with the following people/bodies:
- Enhanced DBS (Disclosure and Barring Service) checks with onfido limited;
- Identity checks with onfido limited;
- Right to work and documents check (including but not limited to; passport, driving license and visa) with onfido limited;
- Adverse history check;
- Employment history checks; and
- Checking with two reference checks, both professional and personal.
Links to other websites
This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Location Data
We track your travel between appointments using our Platform. This is for the purposes of recording your travel time. You hereby consent to such use of your location data and acknowledge that if you disable this function on your device we are not able to verify your mileage.
How we look after Data
We take a lot of measures to protect your personal information. We seek to use reasonable organisational, technical and administrative measures to protect your information within Age Abode from loss, misuse, unauthorised access or disclosure, alteration and/or destruction. We take reasonable steps to ensure that all data we process is reliable for its intended use, accurate, complete and current to the extent necessary for the purposes for which we use it. We have put in place procedures to deal with any suspected personal data breach and will notify you and applicable regulator of a breach where we are legally required to do so.
Examples of such precautions include: Data encryption Firewalls Background checks of all employees
If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
Change of business ownership and control
Age Abode Limited, may, at some point, expand or reduce our business and this may involve the the sale and/or transfer of control of all or part of Age Abode Limited. We have no plans to sell our business. In the unlikely event that we decide to sell any business or assets, we may need to disclose and transfer your personal data, under the terms of this Policy, to the prospective buyer of such business or assets.
Cookies
This Website may places and access certain Cookies on your computer. Age Abode uses Cookies to improve your experience of using the Website and to improve our range of services.
All Cookies used by this Website are used in accordance with Current UK and EU Cookie Law.
What are Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser. They enable us to recognize your web browser. In effect, cookies tell us when you have visited our Website and where you have been, but they do not identify you personally – just the presence of your browser. We use cookies to see how often people visit our Website and what they look at. This helps us to know what parts of the site are popular – what people are interested in – so we can make sure we have more interesting material on the site in future. If you don't want us to be able to do this, your browser's help section should be able to tell you how you can disable or filter cookies and how to arrange for your browser to tell you when you've been sent a new cookies.
This Website may place the following Cookies:
Necessary cookies - These are cookies that are required for the operation of our website. Without these cookies, services such as, use of logging into secure areas of our website, would not be possible.
Analytical - These are cookies that allow us to collect information about the number of visitors and how visitors interact with out site. This information helps us improve the way our website works, it gives us the information to help users find the information they are looking for easily.
Performance cookies - We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.
Functionality cookies - These cookies are used to remember and recognise you when you return to our site. This enables us to provide more personal features and remember your preferences.
Targeting cookies - These cookies record your visit to our website to enable us to display advertising relevant to your interests. These cookies use information about your browsing history to group you with other users who have similar interests. We may share this information with third parties for this purpose.
How to delete cookies
You have the right to choose to delete Cookies at any time. To action please contact our customer service team directly. However, please note that by doing so you may lose any information that enables your experience to be more effective. Most web and mobile device browsers automatically accept cookers, but if you prefer, you can change your browser or device settings to prevent that or to notify you each time a cookie is set
Storage of your information
Your personal information which we collect is stored by us on secure services located in the United Kingdom. Such storage is necessary in order to process the information. Personal information may be transferred by us to other offices and/or to the third parties mentioned in the circumstances described above (“Third party websites and services”), which may be situated outside the European Economic Area (EEA) and may be processed by staff operating out the EEA. The countries concerned may not have similar data protection laws to the EEA. Where we transfer your personal information we will take all reasonable steps to ensure that your privacy rights continue to be protected. By using the Site, you agree to this storing, processing and/or transfer.
Consent to collection of data
You may opt to not have us collect your data and communicate with you at certain times. This may prevent us from offering you some or all of our service and may terminate your access to edyn.care, or other services you access with or through us.
Opt in. Where relevant, you will have the right to choose to have your information collected and/or receive information from us; or
Opt out. You can ask us or third parties to stop sending you marketing messages at any time by contact us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us a result of our service.
Your rights
You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Change to this Policy
From time to time, we may update this policy by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. If you do not agree with these changes, please do not continue to use our site.
We may also notify you of changes to our privacy policy by email.
Contact
We have a appointed a data protection office who is responsible for overseeing questions related to this privacy notice. If you have any questions about this privacy notice, including request to exercise your legal rights, please contact hello@edyn.care.
V.1.1 - 8th June 2018