{"componentChunkName":"component---src-templates-blog-post-js","path":"/blog/what-if-im-not-happy-with-my-carer/","result":{"data":{"ghostPost":{"html":"

A live-in carer becomes a real part of your loved one's daily life, so finding the right match matters more than almost anything else. We put a great deal of care into getting it right from the very start. But we also know that, every so often, a particular carer might not feel like quite the perfect fit, and that is completely okay.

If that ever happens, please know this above all: you are never stuck. Here is exactly what happens if you are not happy with your carer.

First, please just tell us

\"\"

The single most important thing is simply to let us know. If something does not feel right, or your loved one just is not connecting with their carer, speak to your care manager or care team. You can do this at any time, and there is absolutely no awkwardness in it.

We would always far rather hear about a concern early than have you sit and worry about it. Your loved one's happiness and comfort are exactly what we are here for, and no concern is ever too small to raise.

We will listen, and take it seriously

\"\"

When you do raise something, we listen properly and take it to heart. Often, a concern turns out to be about something specific that can be put right quite easily, a preference, a routine, a small misunderstanding, and a good conversation with a few adjustments resolves it happily. We will always work with you first to understand what is not quite working, and why.

And if a concern is ever more serious, about safety or conduct, we treat it with the utmost seriousness and act on it straight away.

If a change of carer is the right answer

\"\"

Sometimes, despite everyone's best efforts, a carer and a client simply are not the right fit for one another. When that happens, it is nobody's fault. Personalities and chemistry matter enormously in something as close as live-in care, and no amount of skill can replace a genuine connection.

If that is the case, we will arrange a different carer for your loved one, no fuss and no guilt. Better still, we will take everything we have learned about what your loved one is really looking for and use it to find them a stronger match next time. You can read more about how we approach this in our guide to deciding on the right carer for you.

A smooth, seamless change

\"\"

Here is the reassuring part: changing carers does not mean disruption, and it certainly does not mean a gap in your loved one's care. Because of the way we work, with backup carers, a pool of trained live-in carers, and a careful handover process, a new carer can step in smoothly.

When one carer hands over to the next, they pass on everything that matters: your loved one's routines and preferences, their health and medication, and all the small, personal details that make care feel truly individual. So the new carer arrives already understanding your loved one, and that precious continuity is protected throughout.

Continuity you can count on

Because every client has a small, settled care team and we plan cover carefully, your loved one is never left without support during any change. Their care simply carries on, safely and smoothly, while we put the right arrangement in place. You will always be kept informed, and never left wondering what happens next.

Our goal is the right fit

Our aim is really very simple: for your loved one to feel genuinely happy, comfortable and well cared for by the person looking after them. If the first match is not quite right, we will keep working alongside you until it is. You should never feel you have to settle for anything less.

If you ever have a concern, or simply want to talk something through, your care team is only ever a phone call away.

You can reach us any time on 020 3970 9900. We are always here to listen, and to help.

","html_sections":{"json":[{"tagName":"P","innerHtml":"A live-in carer becomes a real part of your loved one's daily life, so finding the right match matters more than almost anything else. We put a great deal of care into getting it right from the very start. But we also know that, every so often, a particular carer might not feel like quite the perfect fit, and that is completely okay.","attributes":{"data_edyn_component":null,"data_edyn_url":null,"class":null,"id":null}},{"tagName":"P","innerHtml":"If that ever happens, please know this above all: you are never stuck. 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Personalities and chemistry matter enormously in something as close as live-in care, and no amount of skill can replace a genuine connection.","attributes":{"data_edyn_component":null,"data_edyn_url":null,"class":null,"id":null}},{"tagName":"P","innerHtml":"If that is the case, we will arrange a different carer for your loved one, no fuss and no guilt. Better still, we will take everything we have learned about what your loved one is really looking for and use it to find them a stronger match next time. You can read more about how we approach this in our guide to deciding on the right carer for you.","attributes":{"data_edyn_component":null,"data_edyn_url":null,"class":null,"id":null}},{"tagName":"H2","innerHtml":"A smooth, seamless change","attributes":{"data_edyn_component":null,"data_edyn_url":null,"class":null,"id":"a-smooth-seamless-change"}},{"tagName":"FIGURE","innerHtml":"\"\"","attributes":{"data_edyn_component":null,"data_edyn_url":null,"class":"kg-card kg-image-card","id":null}},{"tagName":"P","innerHtml":"Here is the reassuring part: changing carers does not mean disruption, and it certainly does not mean a gap in your loved one's care. Because of the way we work, with backup carers, a pool of trained live-in carers, and a careful handover process, a new carer can step in smoothly.","attributes":{"data_edyn_component":null,"data_edyn_url":null,"class":null,"id":null}},{"tagName":"P","innerHtml":"When one carer hands over to the next, they pass on everything that matters: your loved one's routines and preferences, their health and medication, and all the small, personal details that make care feel truly individual. 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You will always be kept informed, and never left wondering what happens next.","attributes":{"data_edyn_component":null,"data_edyn_url":null,"class":null,"id":null}},{"tagName":"H2","innerHtml":"Our goal is the right fit","attributes":{"data_edyn_component":null,"data_edyn_url":null,"class":null,"id":"our-goal-is-the-right-fit"}},{"tagName":"P","innerHtml":"Our aim is really very simple: for your loved one to feel genuinely happy, comfortable and well cared for by the person looking after them. If the first match is not quite right, we will keep working alongside you until it is. You should never feel you have to settle for anything less.","attributes":{"data_edyn_component":null,"data_edyn_url":null,"class":null,"id":null}},{"tagName":"P","innerHtml":"If you ever have a concern, or simply want to talk something through, your care team is only ever a phone call away.","attributes":{"data_edyn_component":null,"data_edyn_url":null,"class":null,"id":null}},{"tagName":"P","innerHtml":"You can reach us any time on 020 3970 9900. We are always here to listen, and to help.","attributes":{"data_edyn_component":null,"data_edyn_url":null,"class":null,"id":null}}]},"title":"What If I'm Not Happy With My Carer?","primary_tag":{"name":"Getting care in place"},"slug":"what-if-im-not-happy-with-my-carer","published_at":"08 Jul 2026","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/9cfaa5f9454e4cf86f420c0927b81e76/f19bc/AdobeStock_264597255.jpg","srcSet":"/static/9cfaa5f9454e4cf86f420c0927b81e76/26cfb/AdobeStock_264597255.jpg 500w,\n/static/9cfaa5f9454e4cf86f420c0927b81e76/1b035/AdobeStock_264597255.jpg 1000w,\n/static/9cfaa5f9454e4cf86f420c0927b81e76/f19bc/AdobeStock_264597255.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/9cfaa5f9454e4cf86f420c0927b81e76/921bf/AdobeStock_264597255.webp 500w,\n/static/9cfaa5f9454e4cf86f420c0927b81e76/b7ef5/AdobeStock_264597255.webp 1000w,\n/static/9cfaa5f9454e4cf86f420c0927b81e76/c9c6a/AdobeStock_264597255.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1333}}},"primary_author":{"bio":"CEO","name":"Jonny Bottomley","profile_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#080808","images":{"fallback":{"src":"/static/b6a39fd0efd1c207f417f73c6f65f693/bd6d3/jonny_img.png","srcSet":"/static/b6a39fd0efd1c207f417f73c6f65f693/aace0/jonny_img.png 35w,\n/static/b6a39fd0efd1c207f417f73c6f65f693/ef95c/jonny_img.png 70w,\n/static/b6a39fd0efd1c207f417f73c6f65f693/bd6d3/jonny_img.png 139w","sizes":"(min-width: 139px) 139px, 100vw"},"sources":[{"srcSet":"/static/b6a39fd0efd1c207f417f73c6f65f693/47e26/jonny_img.webp 35w,\n/static/b6a39fd0efd1c207f417f73c6f65f693/2e72a/jonny_img.webp 70w,\n/static/b6a39fd0efd1c207f417f73c6f65f693/d872a/jonny_img.webp 139w","type":"image/webp","sizes":"(min-width: 139px) 139px, 100vw"}]},"width":139,"height":166}}}}},"relatedPosts":{"nodes":[{"title":"What If I'm Not Happy With My Carer?","slug":"what-if-im-not-happy-with-my-carer","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/9cfaa5f9454e4cf86f420c0927b81e76/f19bc/AdobeStock_264597255.jpg","srcSet":"/static/9cfaa5f9454e4cf86f420c0927b81e76/26cfb/AdobeStock_264597255.jpg 500w,\n/static/9cfaa5f9454e4cf86f420c0927b81e76/1b035/AdobeStock_264597255.jpg 1000w,\n/static/9cfaa5f9454e4cf86f420c0927b81e76/f19bc/AdobeStock_264597255.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/9cfaa5f9454e4cf86f420c0927b81e76/921bf/AdobeStock_264597255.webp 500w,\n/static/9cfaa5f9454e4cf86f420c0927b81e76/b7ef5/AdobeStock_264597255.webp 1000w,\n/static/9cfaa5f9454e4cf86f420c0927b81e76/c9c6a/AdobeStock_264597255.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1333}}},"excerpt":"A live-in carer becomes a real part of your loved one's daily life, so finding the right match matters more than almost anything else. We put a great deal of care into getting it right from the very start. But we also know that, every so often, a particular carer might not feel like quite the perfect fit, and that is completely okay.\n\nIf that ever happens, please know this above all: you are never stuck. Here is exactly what happens if you are not happy with your carer.\n\n\nFirst, please just tell","published_at":"08 Jul 2026"},{"title":"The Professional Standards Our Carers Uphold","slug":"the-professional-standards-our-carers-uphold","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/9307286bf4a6e15875076d693a8f2037/f19bc/AdobeStock_120567811--1-.jpg","srcSet":"/static/9307286bf4a6e15875076d693a8f2037/26cfb/AdobeStock_120567811--1-.jpg 500w,\n/static/9307286bf4a6e15875076d693a8f2037/1b035/AdobeStock_120567811--1-.jpg 1000w,\n/static/9307286bf4a6e15875076d693a8f2037/f19bc/AdobeStock_120567811--1-.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/9307286bf4a6e15875076d693a8f2037/921bf/AdobeStock_120567811--1-.webp 500w,\n/static/9307286bf4a6e15875076d693a8f2037/b7ef5/AdobeStock_120567811--1-.webp 1000w,\n/static/9307286bf4a6e15875076d693a8f2037/c9c6a/AdobeStock_120567811--1-.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1333}}},"excerpt":"When a carer comes into your loved one's home, you want to feel, straight away, that they are a true professional: someone presentable, appropriate, safe and respectful, whom you can trust completely. Professionalism runs through everything our carers do, from how they present themselves to how they conduct themselves, day and night.\n\nHere is a look at the standards we uphold, and, just as importantly, why they matter. Because none of them are about being stiff or formal. They are about safety, ","published_at":"08 Jul 2026"},{"title":"Best Home Care Employer (London) at the Great British Care Awards 2025","slug":"best-home-care-employer-london-at-the-great-british-care-awards-2025","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#080808","images":{"fallback":{"src":"/static/81ba822893552743748d003c1b088310/f19bc/High-spec-award-winners.jpg","srcSet":"/static/81ba822893552743748d003c1b088310/26cfb/High-spec-award-winners.jpg 500w,\n/static/81ba822893552743748d003c1b088310/1b035/High-spec-award-winners.jpg 1000w,\n/static/81ba822893552743748d003c1b088310/f19bc/High-spec-award-winners.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/81ba822893552743748d003c1b088310/921bf/High-spec-award-winners.webp 500w,\n/static/81ba822893552743748d003c1b088310/b7ef5/High-spec-award-winners.webp 1000w,\n/static/81ba822893552743748d003c1b088310/c9c6a/High-spec-award-winners.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1333}}},"excerpt":"Some achievements stay with you, not for the trophy, but for what they represent and what they continue to mean long afterwards. For us, being named Best Home Care Employer (London) at the Great British Care Awards 2025 is exactly that kind of achievement.\n\nLooking back on it, we remain enormously proud, and not only because it was a lovely moment of recognition for our team. It's because this particular award speaks to something that sits at the very core of how we do things at edyn, and to som","published_at":"08 Jul 2026"},{"title":"Timeless Care, Modern Thinking: What Makes Edyn Different","slug":"timeless-care-modern-thinking-what-makes-edyn-different","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#282828","images":{"fallback":{"src":"/static/1350654213e6bc79886955e2172cb325/f19bc/AdobeStock_356302315.jpg","srcSet":"/static/1350654213e6bc79886955e2172cb325/26cfb/AdobeStock_356302315.jpg 500w,\n/static/1350654213e6bc79886955e2172cb325/1b035/AdobeStock_356302315.jpg 1000w,\n/static/1350654213e6bc79886955e2172cb325/f19bc/AdobeStock_356302315.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/1350654213e6bc79886955e2172cb325/921bf/AdobeStock_356302315.webp 500w,\n/static/1350654213e6bc79886955e2172cb325/b7ef5/AdobeStock_356302315.webp 1000w,\n/static/1350654213e6bc79886955e2172cb325/c9c6a/AdobeStock_356302315.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1333}}},"excerpt":"Caring for one another is one of the oldest and most human things there is. Long before there were companies or apps or policies, there were people looking after the people they loved: with warmth, patience and a hand to hold. In that sense, care is beautifully, unchangeably old-fashioned, and it always should be.\n\nAnd yet the industry built around care has, for a long time, been surprisingly slow to move with the times. That's the interesting space Edyn occupies: and, we think, what makes us a ","published_at":"08 Jul 2026"},{"title":"Not Comfortable With Technology? Here's How We Make Care Work for You","slug":"not-comfortable-with-technology-heres-how-we-make-care-work-for-you-2","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/a1c9e463b45a43e832784bf564a56997/8f95c/AdobeStock_172068339.jpg","srcSet":"/static/a1c9e463b45a43e832784bf564a56997/28380/AdobeStock_172068339.jpg 500w,\n/static/a1c9e463b45a43e832784bf564a56997/1b035/AdobeStock_172068339.jpg 1000w,\n/static/a1c9e463b45a43e832784bf564a56997/8f95c/AdobeStock_172068339.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/a1c9e463b45a43e832784bf564a56997/76f01/AdobeStock_172068339.webp 500w,\n/static/a1c9e463b45a43e832784bf564a56997/b7ef5/AdobeStock_172068339.webp 1000w,\n/static/a1c9e463b45a43e832784bf564a56997/d6ae7/AdobeStock_172068339.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1334}}},"excerpt":"We've talked before about how much our technology can offer: the my edyn portal, wellness reports, everything visible in one place at the tap of a screen. Plenty of families love it. But we also know a simple truth: technology isn't for everyone, and it never should be a requirement for receiving wonderful care.\n\n\nCare that adapts to you, not the other way round\n\nGood care should fit around the person, never force the person to fit around it. That's a principle we hold to firmly, and it applies ","published_at":"08 Jul 2026"},{"title":"How to Choose the Right Live-in Care Provider","slug":"how-to-choose-the-right-live-in-care-provider","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/6a6248cb416565e887ee3867e578f996/f19bc/AdobeStock_250496474.jpg","srcSet":"/static/6a6248cb416565e887ee3867e578f996/26cfb/AdobeStock_250496474.jpg 500w,\n/static/6a6248cb416565e887ee3867e578f996/1b035/AdobeStock_250496474.jpg 1000w,\n/static/6a6248cb416565e887ee3867e578f996/f19bc/AdobeStock_250496474.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/6a6248cb416565e887ee3867e578f996/921bf/AdobeStock_250496474.webp 500w,\n/static/6a6248cb416565e887ee3867e578f996/b7ef5/AdobeStock_250496474.webp 1000w,\n/static/6a6248cb416565e887ee3867e578f996/c9c6a/AdobeStock_250496474.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1333}}},"excerpt":"Choosing a live-in care provider is one of the most important decisions a family can make. You're not just selecting a service: you're inviting someone into your home and your daily life, and trusting them with the wellbeing of someone you love. It's completely understandable if that feels like a weighty thing to get right.\n\nThe reassuring news is that with the right questions and a clear sense of what to look for, the decision becomes far less daunting. This guide walks you through the things t","published_at":"08 Jul 2026"},{"title":"Which of Edyn's Packages Fits Your Situation?","slug":"which-of-edyns-packages-fits-your-situation","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#281808","images":{"fallback":{"src":"/static/a48f024266ab54b22396ac9aeec7dd08/f19bc/AdobeStock_248639734.jpg","srcSet":"/static/a48f024266ab54b22396ac9aeec7dd08/26cfb/AdobeStock_248639734.jpg 500w,\n/static/a48f024266ab54b22396ac9aeec7dd08/1b035/AdobeStock_248639734.jpg 1000w,\n/static/a48f024266ab54b22396ac9aeec7dd08/f19bc/AdobeStock_248639734.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/a48f024266ab54b22396ac9aeec7dd08/921bf/AdobeStock_248639734.webp 500w,\n/static/a48f024266ab54b22396ac9aeec7dd08/b7ef5/AdobeStock_248639734.webp 1000w,\n/static/a48f024266ab54b22396ac9aeec7dd08/c9c6a/AdobeStock_248639734.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1333}}},"excerpt":"When you start looking into live-in care, one of the first things you'll want to understand is what level of support is right, and what it's likely to cost. It's a completely natural question, and the good news is that at Edyn we've made it as straightforward as possible.\n\nRather than a confusing menu of options, we group our care into three clear packages, or tiers, each designed around a different level of need. This guide will help you get a feel for which one might suit your situation. The i","published_at":"08 Jul 2026"},{"title":"Does Live-in Care Cover Rural Areas?","slug":"does-live-in-care-cover-rural-areas","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#a8b8c8","images":{"fallback":{"src":"/static/f8abb33d68db580101ce612697cf2e29/8f95c/AdobeStock_140347404.jpg","srcSet":"/static/f8abb33d68db580101ce612697cf2e29/28380/AdobeStock_140347404.jpg 500w,\n/static/f8abb33d68db580101ce612697cf2e29/1b035/AdobeStock_140347404.jpg 1000w,\n/static/f8abb33d68db580101ce612697cf2e29/8f95c/AdobeStock_140347404.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/f8abb33d68db580101ce612697cf2e29/76f01/AdobeStock_140347404.webp 500w,\n/static/f8abb33d68db580101ce612697cf2e29/b7ef5/AdobeStock_140347404.webp 1000w,\n/static/f8abb33d68db580101ce612697cf2e29/d6ae7/AdobeStock_140347404.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1334}}},"excerpt":"If you live somewhere rural, a village, a hamlet, a house at the end of a long country lane, you'll know the quiet joys of it well. You'll probably also know that it can come with a frustrating downside when it comes to services: the further you are from a town, the harder some things are to arrange. So it's a fair question to ask whether good care can really reach you out here.\n\nHere's the reassuring news: live-in care does cover rural areas. In fact, the very things that make rural living tric","published_at":"08 Jul 2026"},{"title":"Where Does Edyn Operate?","slug":"where-does-edyn-operate","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#4878a8","images":{"fallback":{"src":"/static/f1cf1216d2c112805c90b4cc1f38710c/3c646/AdobeStock_236221343.jpg","srcSet":"/static/f1cf1216d2c112805c90b4cc1f38710c/28380/AdobeStock_236221343.jpg 500w,\n/static/f1cf1216d2c112805c90b4cc1f38710c/6e54a/AdobeStock_236221343.jpg 1000w,\n/static/f1cf1216d2c112805c90b4cc1f38710c/3c646/AdobeStock_236221343.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/f1cf1216d2c112805c90b4cc1f38710c/76f01/AdobeStock_236221343.webp 500w,\n/static/f1cf1216d2c112805c90b4cc1f38710c/bd81f/AdobeStock_236221343.webp 1000w,\n/static/f1cf1216d2c112805c90b4cc1f38710c/1c6e9/AdobeStock_236221343.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1335}}},"excerpt":"When you're looking into care for a loved one, one of the very first questions is a simple, practical one: do they even cover our area? It's an important thing to establish early, so let's answer it clearly.\n\nEdyn provides live-in care across all of England. Whether your loved one is in the middle of a busy city, a quiet market town, or a village at the end of a country lane, there's a good chance we can help. Here's how our reach works, and how we make sure care is just as good wherever you hap","published_at":"08 Jul 2026"},{"title":"CQC-Regulated Care vs Introductory Agencies","slug":"cqc-regulated-care-vs-introductory-agencies","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/7aad9e1acb92c4697208dbea2c85af23/6f2c3/AdobeStock_58367735.jpg","srcSet":"/static/7aad9e1acb92c4697208dbea2c85af23/ddcb5/AdobeStock_58367735.jpg 500w,\n/static/7aad9e1acb92c4697208dbea2c85af23/fe8da/AdobeStock_58367735.jpg 1000w,\n/static/7aad9e1acb92c4697208dbea2c85af23/6f2c3/AdobeStock_58367735.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/7aad9e1acb92c4697208dbea2c85af23/325b6/AdobeStock_58367735.webp 500w,\n/static/7aad9e1acb92c4697208dbea2c85af23/dcea0/AdobeStock_58367735.webp 1000w,\n/static/7aad9e1acb92c4697208dbea2c85af23/5a6cd/AdobeStock_58367735.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1325}}},"excerpt":"When you start looking into live-in care, one of the first things you'll notice is that not all care companies work in the same way. Two names come up again and again: CQC-regulated providers and introductory agencies. They can look remarkably similar from the outside, and both will talk about matching you with a wonderful carer, but underneath, they're built very differently and that difference shapes almost everything about the experience you'll have.\n\nThe distinction matters because it affect","published_at":"08 Jul 2026"},{"title":"Is Edyn CQC Registered, and What Does That Mean?","slug":"is-edyn-cqc-registered-and-what-does-that-mean","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/5ff747c0fa18609f37e921fa869b7b37/3c646/AdobeStock_244530823.jpg","srcSet":"/static/5ff747c0fa18609f37e921fa869b7b37/28380/AdobeStock_244530823.jpg 500w,\n/static/5ff747c0fa18609f37e921fa869b7b37/6e54a/AdobeStock_244530823.jpg 1000w,\n/static/5ff747c0fa18609f37e921fa869b7b37/3c646/AdobeStock_244530823.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/5ff747c0fa18609f37e921fa869b7b37/76f01/AdobeStock_244530823.webp 500w,\n/static/5ff747c0fa18609f37e921fa869b7b37/bd81f/AdobeStock_244530823.webp 1000w,\n/static/5ff747c0fa18609f37e921fa869b7b37/1c6e9/AdobeStock_244530823.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1335}}},"excerpt":"When you're trusting an organisation with the care of someone you love, you want to know they're held to a proper standard, not just taking their word for it, but knowing someone independent is checking. So it's one of the most sensible questions a family can ask of any care provider: are you regulated, and by whom?\n\nThe short answer is yes — Edyn is registered with the Care Quality Commission (CQC), and we hold a rating of \"Good\" across all five of the areas they assess. But the more useful ans","published_at":"08 Jul 2026"},{"title":"How Does Edyn Recruit Its Carers?","slug":"how-does-edyn-recruit-its-carers","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/bf4c5851164e531df54d9dcac993c792/f19bc/AdobeStock_263358499--1-.jpg","srcSet":"/static/bf4c5851164e531df54d9dcac993c792/26cfb/AdobeStock_263358499--1-.jpg 500w,\n/static/bf4c5851164e531df54d9dcac993c792/1b035/AdobeStock_263358499--1-.jpg 1000w,\n/static/bf4c5851164e531df54d9dcac993c792/f19bc/AdobeStock_263358499--1-.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/bf4c5851164e531df54d9dcac993c792/921bf/AdobeStock_263358499--1-.webp 500w,\n/static/bf4c5851164e531df54d9dcac993c792/b7ef5/AdobeStock_263358499--1-.webp 1000w,\n/static/bf4c5851164e531df54d9dcac993c792/c9c6a/AdobeStock_263358499--1-.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1333}}},"excerpt":"Of everything that goes into live-in care, one thing matters more than any other: the carer. This is the person who will share your loved one's home, support them through their days, and become a trusted presence in their life. So it's completely natural, and absolutely right, for families to want to know exactly who that person is, and how they came to be caring for someone they love.\n\nAt Edyn, recruiting our carers is one of the most important things we do, and we take it enormously seriously.","published_at":"08 Jul 2026"},{"title":"How Edyn Works: From First Call to Carer Match","slug":"how-edyn-works-from-first-call-to-carer-match","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/655d86a9b6278a4d3330ccf2bf828a8a/f19bc/AdobeStock_298314945.jpg","srcSet":"/static/655d86a9b6278a4d3330ccf2bf828a8a/26cfb/AdobeStock_298314945.jpg 500w,\n/static/655d86a9b6278a4d3330ccf2bf828a8a/1b035/AdobeStock_298314945.jpg 1000w,\n/static/655d86a9b6278a4d3330ccf2bf828a8a/f19bc/AdobeStock_298314945.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/655d86a9b6278a4d3330ccf2bf828a8a/921bf/AdobeStock_298314945.webp 500w,\n/static/655d86a9b6278a4d3330ccf2bf828a8a/b7ef5/AdobeStock_298314945.webp 1000w,\n/static/655d86a9b6278a4d3330ccf2bf828a8a/c9c6a/AdobeStock_298314945.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1333}}},"excerpt":"Arranging care for someone you love can feel like a lot to hold all at once. There's the emotional weight of the decision itself, and then a whole new world of terms, choices and unknowns to navigate on top of it. It's completely natural to wonder: where do I even begin, and what actually happens next?\n\nThe good news is that you don't have to figure any of it out alone. At Edyn, we've shaped our whole approach around making this feel manageable, guiding you gently from that very first phone call","published_at":"08 Jul 2026"},{"title":"How Does Edyn Ensure Quality?","slug":"how-does-edyn-ensure-quality","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/ebd6dad699f7be7a17800a7af5675331/f19bc/AdobeStock_262029996.jpg","srcSet":"/static/ebd6dad699f7be7a17800a7af5675331/26cfb/AdobeStock_262029996.jpg 500w,\n/static/ebd6dad699f7be7a17800a7af5675331/1b035/AdobeStock_262029996.jpg 1000w,\n/static/ebd6dad699f7be7a17800a7af5675331/f19bc/AdobeStock_262029996.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/ebd6dad699f7be7a17800a7af5675331/921bf/AdobeStock_262029996.webp 500w,\n/static/ebd6dad699f7be7a17800a7af5675331/b7ef5/AdobeStock_262029996.webp 1000w,\n/static/ebd6dad699f7be7a17800a7af5675331/c9c6a/AdobeStock_262029996.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1333}}},"excerpt":"When you're trusting a company with the care of someone you love, \"trust us, we're good at this\" isn't quite enough. You want to know how a provider makes sure its care is genuinely excellent, and, just as importantly, how it keeps it that way over months and years, as needs change.\n\nAt Edyn, quality isn't left to chance or luck. It's watched over constantly, through many overlapping layers of listening, checking, reviewing and improving, all underpinned by robust systems, and all delivered with","published_at":"08 Jul 2026"},{"title":"What is a care consultation?","slug":"what-is-a-care-consultation","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#d8d8d8","images":{"fallback":{"src":"/static/7fe8e27633f1baf3231c6dd33b43231b/f19bc/pexels-kampus-production-7551629.jpg","srcSet":"/static/7fe8e27633f1baf3231c6dd33b43231b/26cfb/pexels-kampus-production-7551629.jpg 500w,\n/static/7fe8e27633f1baf3231c6dd33b43231b/1b035/pexels-kampus-production-7551629.jpg 1000w,\n/static/7fe8e27633f1baf3231c6dd33b43231b/f19bc/pexels-kampus-production-7551629.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/7fe8e27633f1baf3231c6dd33b43231b/921bf/pexels-kampus-production-7551629.webp 500w,\n/static/7fe8e27633f1baf3231c6dd33b43231b/b7ef5/pexels-kampus-production-7551629.webp 1000w,\n/static/7fe8e27633f1baf3231c6dd33b43231b/c9c6a/pexels-kampus-production-7551629.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1333}}},"excerpt":"A care consultation is a conversation with one of our expert family care\nadvisors over the phone. This is where we can discuss your needs and the type of\nsupport you are looking for as well as discover what type of carer would best\nsuit you. Whether you’re new to Edyn or a long-term client, you’ll get\ncompassionate and invaluable support from our expert team.\n\nWhether you are just researching different options and looking for a quote or\nhave decided you wish to go ahead and are looking to get so","published_at":"16 Jul 2021"},{"title":"CQC vs Introductory Agency","slug":"cqc-vs-introductory-agency","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/8f94e3e36ff7a382d7ae10e4b8e5f5a9/3c646/AdobeStock_228613189-2.jpg","srcSet":"/static/8f94e3e36ff7a382d7ae10e4b8e5f5a9/28380/AdobeStock_228613189-2.jpg 500w,\n/static/8f94e3e36ff7a382d7ae10e4b8e5f5a9/6e54a/AdobeStock_228613189-2.jpg 1000w,\n/static/8f94e3e36ff7a382d7ae10e4b8e5f5a9/3c646/AdobeStock_228613189-2.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/8f94e3e36ff7a382d7ae10e4b8e5f5a9/76f01/AdobeStock_228613189-2.webp 500w,\n/static/8f94e3e36ff7a382d7ae10e4b8e5f5a9/bd81f/AdobeStock_228613189-2.webp 1000w,\n/static/8f94e3e36ff7a382d7ae10e4b8e5f5a9/1c6e9/AdobeStock_228613189-2.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1335}}},"excerpt":"Whether you have care in place at the moment and are looking into a different\nsolution, or it’s your first time organising live-in care you might have come\nacross two different types of companies, both CQC Registered and Introductory\nAgencies.\n\nThis helpful guide outlines the differences between CQC registered care agencies\nand introductory agencies, and outlines the checks and balances of each.\n\nEdyn.care has a good CQC rating in all 5 key areas.\n\nSee our recent CQC report here [https://www.cqc","published_at":"16 Jul 2021"},{"title":"What is a care assessment?","slug":"what-is-a-care-assessment","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/4712a0b55d1e011b5e5445101a9f340b/3c646/AdobeStock_244530823.jpg","srcSet":"/static/4712a0b55d1e011b5e5445101a9f340b/28380/AdobeStock_244530823.jpg 500w,\n/static/4712a0b55d1e011b5e5445101a9f340b/6e54a/AdobeStock_244530823.jpg 1000w,\n/static/4712a0b55d1e011b5e5445101a9f340b/3c646/AdobeStock_244530823.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/4712a0b55d1e011b5e5445101a9f340b/76f01/AdobeStock_244530823.webp 500w,\n/static/4712a0b55d1e011b5e5445101a9f340b/bd81f/AdobeStock_244530823.webp 1000w,\n/static/4712a0b55d1e011b5e5445101a9f340b/1c6e9/AdobeStock_244530823.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1335}}},"excerpt":"After speaking to one of our family care advisors, the next step is to complete\nan in-depth care assessment with one of our care managers. We complete these for\nall of our clients, so we can get to know their preferences, care needs and\ndesired care outcomes. \nGenerally, this is a 1 - 2 hour meeting in-person in which our care managers\ncreate a comprehensive care plan with input from not just the person receiving\ncare, but with vital input from family members and other healthcare\nprofessionals i","published_at":"16 Jul 2021"},{"title":"How to decide on the right carer for you","slug":"how-to-decide-on-the-right-carer-for-you","feature_image_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"constrained","backgroundColor":"#f8f8f8","images":{"fallback":{"src":"/static/732d44b1f7d73664d2ee8879d02a1a27/f19bc/AdobeStock_250496474.jpg","srcSet":"/static/732d44b1f7d73664d2ee8879d02a1a27/26cfb/AdobeStock_250496474.jpg 500w,\n/static/732d44b1f7d73664d2ee8879d02a1a27/1b035/AdobeStock_250496474.jpg 1000w,\n/static/732d44b1f7d73664d2ee8879d02a1a27/f19bc/AdobeStock_250496474.jpg 2000w","sizes":"(min-width: 2000px) 2000px, 100vw"},"sources":[{"srcSet":"/static/732d44b1f7d73664d2ee8879d02a1a27/921bf/AdobeStock_250496474.webp 500w,\n/static/732d44b1f7d73664d2ee8879d02a1a27/b7ef5/AdobeStock_250496474.webp 1000w,\n/static/732d44b1f7d73664d2ee8879d02a1a27/c9c6a/AdobeStock_250496474.webp 2000w","type":"image/webp","sizes":"(min-width: 2000px) 2000px, 100vw"}]},"width":2000,"height":1333}}},"excerpt":"Arranging live-in care is a personal and intimate process. We at Edyn understand\nthat having a carer in your own property is a big move which is why our care\nmanagement team works incredibly hard to make sure your chosen main carer is the\nright person for you. This quick blog outlines how to go about deciding on the\nright carer for you, both things to consider, and our process of arranging a\ncarer to start.\nCarer Matching\nAfter a comprehensive care assessment with one of our care managers, we wi","published_at":"16 Jul 2021"}]}},"pageContext":{"slug":"what-if-im-not-happy-with-my-carer","tagSlug":"getting-care-in-place","feature_image":"https://storage.ghost.io/c/57/1f/571fdc8a-aa9a-4837-a3ef-49c48fe6bc13/content/images/2026/07/AdobeStock_264597255.jpeg"}},"staticQueryHashes":["2482565613","267138725"]}